Syed Hasan – Chief Executive Officer
As the CEO of ResponseTek, Syed is a proven leader with a wealth of experience in managing success. Prior to founding ResponseTek, Syed spent over 7 years as an international corporate strategy and e-commerce consultant. Syed headed the e-commerce strategy group for Cambridge Technology Partners in San Francisco, developing new business opportunities and has a proven track record of defining and implementing corporate strategy solutions for Fortune 500 companies. Prior to Cambridge, Syed established and led the development of the consulting arm of Reid Crowther, a large engineering company. Silicon Valley North Magazine selected Syed as the "Next CEO" in its March 2002 issue. In addition Syed received recognition by Business in Vancouver as one of the "Forty under Forty" in 2002 – an honour for a new generation of outstanding men and women who are making headlines in their fields and their communities.
Norman S. Wong – Chief Financial Officer
Norman's key responsibilities include managing the overall financial systems and internal controls of the company. As a chartered accountant, Norman has more than 15 years of finance and financial planning experience. Prior to joining ResponseTek, he held key financial responsibilities as director of business planning for Vancouver-based Mobile Data Solutions Inc. (MDSI). Norman has also served as CFO for several public and private companies and held various accounting and finance positions, as well as key operational roles, with Xilix Technology Corp. and InflaZyme Pharmaceuticals Ltd. Norman holds a bachelor of science from the University of British Columbia and a bachelor of commerce from the University of Calgary.
Richard Elliott – Vice President of Global Sales and Professional Services
Richard is responsible for leading the ResponseTek global sales and professional services teams. With over 20 years of high technology experience, Richard was most recently global vice president with Clarify CRM, a division of Amdocs. There, he rebuilt and re-focused the enterprise sales and consulting practices over three years. Previously, he held senior sales management roles with SAP, where he led teams in both North America and in Asia Pacific, starting up the SAP New Zealand subsidiary. Richard holds an honors bachelor of commerce degree from Laurentian University and a chartered accountant designation earned at Ernst & Young in Toronto.
Chris Randall – Director of Client Services
Chris Randall is responsible for managing ResponseTek's global customer base as well as the team of senior consultants and project managers who service these customers and design their CEM programs. Chris has been with ResponseTek since 2001, when ResponseTek:CEM was brought to market. He played a pivotal role in early stage business planning, marketing and sales as well as in constructing the service model that has seen ResponseTek maintain consistently high customer retention rates. Prior to joining ResponseTek, Chris spent several years as a marketing and management consultant, working with both private and public sector advising on all aspects of their marketing programs, including corporate branding and positioning, advertising, promotions, market research, etc. Chris holds and Bachelor of Arts (BA) in Business and Political Science as well as a Masters in Business Administration (MBA).
Gord Elder – Director of Product Management
Gord, a co-founder of ResponseTek, is responsible defining and managing ResponseTek’s strategic product roadmap, product marketing and pricing, and managing all aspects of product delivery and the product lifecycle. Gord was previously Director of Operations at ResponseTek, which included responsibility for client solution implementations and general management of software development projects. Previous to ResponseTek, Gord was a project and client manager for the industrial design group of Earth Tech (formerly Reid Crowther & Partners), one of North America’s largest engineering services firms. Gord has a Bachelor of Science in Biosystems Engineering from the University of Manitoba.
Rizwan Somji – Director of Engineering
Rizwan, a co-founder of ResponseTek, has over 10 years of experience in the high tech industry. His responsibilities include the design of the ResponseTek:CEM architecture, and creating the vision and leading the operations for ResponseTek's Development, Quality Assurance, IT, and Configuration and Support teams. Riz is also an active participant in the local IT community, including participating in Vancouver Community College’s strategic planning efforts for its curriculum improvements. Rizwan holds a Bachelor of Science in Computer Science from the University of British Columbia
Colin Stein – Director of Marketing
With 12 years of integrated marketing and communications experience in information technology, financial services, economic development, advertising and multimedia design, Colin was most recently Director of Marketing at GaleForce Solutions, a Microsoft Gold Certified ISV, providing CRM to the global financial services community. Colin previously spent 4 years with Travel Underwriters, Canada’s largest single provider of travel insurance, claims management and medical cost containment services, where he built the marketing communications department to a team of eight. Colin is responsible for brand strategy, channel marketing, advertising and promotions, web marketing, public relations and product marketing. Colin holds a Bachelor of Arts in Communications from Queen’s University.
