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David Cliche
VP, Communications and Marketing |
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Chris Fawcus
CEO (formerly COO) |
Article 1-to-1 Magazine
Article IT Business
Press release (October 1, 2007)
Press release (April 6, 2005)
Case study (PDF) |
- The 2nd largest global insurance brokerage house wanted to improve their already high customer retention rate
- The company needed a solution that would enable all staff to understand and improve the overall customer experience
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- Selected ResponseTek:CEM™ to identify at what point customers made the decision to renew their policy
- Employees needed to be able to quickly respond to customer-identified issues and integrate changes into business processes
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- The rapid, pro-active response to client issues led to increased client retention
- Aon identified additional up-sell opportunities
- Clients are better served by the organization-wide understanding of their needs
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