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 Chris Fawcus, Aon Reed Stenhouse CEO (formerly COO), explains how ResponseTek has shaped Aon's customer experience program.
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 David Cliche, Aon Reed Stenhouse VP Communications and Marketing covers how Aon has strengthened its customer relationships using ResponseTek.
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 Brent Hoberman, lastminute.com co-founder and chair, highlights how ResponseTek enables the company to deliver excellent experiences.
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 Dominic Cameron, director of Voice & Innovation, outlines how lastminute.com uses ResponseTek to manage customers' contact center experiences.
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 Alicia Probasco, Manager, Documentation, Tools & Reporting for Sabre Airline Solutions discusses how ResponseTek has helped Sabre improve the customer experience and create a self service channel.
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 Sandra Eichel - Manager of Operations and Systems Training at Forzani Group Ltd discusses how their retail brands, SportChek and Coast Mountain Sports, use customer experience information to differentiate themselves from their competitors.
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