North America: 1-866-484-2900     EMEA: + 44 (0) 203-102-5160

Quick Facts

  • Year established: 1999
  • Ownership: Private, venture-backed
  • Mission: To transform the voice of the customer into actionable business intelligence
  • Geographic Scope: Offices in Canada and the UK, with strategic, channel and implementation partners located in Canada, US, UK, Australia, and South Africa
  • Solutions: ResponseTek:CEM software is comprised of enterprise-class solutions for feedback management, transaction optimization and market research, which can be implemented quickly and cost effectively through a scalable and secure hosted software-as-a-service (SaaS) delivery model.
  • Services: Our professional services group brings industry best practices and knowledge to our clients and their CEM solution implementations. Client Manager, Project Managers and Business Analysts collaborate on our clients’ CEM strategies, in order to develop, deliver and provide support for our industry-leading CEM solutions.
  • Industry Sectors: ResponseTek provides hosted solutions that are configured for the needs of the banking, insurance, wealth management, telecommunication, travel, contact center, online retail and ecommerce industries We also provide professional services to further configure solutions to the specifics needs of your business.
  • Record of Success: Customer information overload? Not with ResponseTek:CEM. Since 1999, we have transformed over 45 million customer experiences into actionable business intelligence for our clients, allowing them to drive change within their organizations using our easy-to-use CEM technology platform.
  • Community Involvement: ResponseTek is dedicated to improving the communities in which we operate, leveraging the energy, enthusiasm and collaborative spirit of our visionary team of business and information technology professionals.
  • Social Responsibility: ResponseTek actively supports an employee-run ‘green’ committee, focused on environmental and social sustainable causes, with the goals of reducing our organization’s ecological footprint, and increasing our employees’ awareness of the environment, waste, energy and resource consumption, and sustainability.

CEM